Terms and Conditions

Terms & Conditions:

Payment. Payment is made in advance of the treatment or activity date, usually up to 6 months in advance, to book your appointment. Bookings with a shorter time frame and same day bookings are accepted based on availability.

Cancellations more than a week in advance will incur no charge and a full refund will be made. Cancellations made less than one week in advance but more than a day in advance will incur a 50% charge on treatments booked. Cancellations that occur less than 24 hours in advance will incur the full charge of the treatments booked.

Lateness. So you can best enjoy your  activity or treatment, we require you to be at your location 10 minutes prior to your appointment, so that you are not rushed and we can set up and start your appointment on time. If you are running late, please call us immediately so that we can notify the instructor / technician. Unfortunately, you will forfeit the time and your treatment will be shortened accordingly. Thank you for your understanding, and enjoy your activities / treatments.